Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit (the "Site") or make a purchase.

Cookies, Web Beacons, and How We Use Them

 A cookie is a small file of letters and numbers that is stored on your browser or your computer's hard drive. It can help the corresponding website remember the information related to your visit activities so that the next visit will be more convenient, and it can also allow the website to provide you with more useful services. Other technologies enable these uses, such as unique identifiers used to identify browsers/apps/devices, pixel tags, and local storage. By associating the identification number in the cookie with other customer information you provide us, it allows us to identify your computer (but not specifically who is using it) when you enter our website. This customer information is stored in our secure database.

We use cookies and web beacons to track your movements and content on the website, to remember you when you return to the website, and to identify the pages you click on and your website name during your visit to our website. We use this information to improve our website design, product assortment, customer service, and special promotions. Of course, you can disable cookies and web beacons on your computer by indicating this in your browser's preferences or options menu. However, if you disable cookies, some parts of our website may not function properly. We may also use web beacons and other technologies to help track whether our communications reach you and measure their effectiveness.

We may contract with third parties that may use cookies and web beacons and collect information on our behalf or provide services such as credit card processing, shipping, promotional services, or data management. We call them our customer service partners. Our contracts with these third parties prohibit them from sharing this information with anyone other than us or our other customer service partners.

Information Collected

When you visit this website, like many other websites, we may use automated data collection technologies to collect certain information about your equipment, browsing actions, and patterns as you browse and interact with our website. Among other things, we may collect information about your web browser, IP address, time zone, and some cookies installed on your device. We may also collect information about your internet connection and the device you use to access our website. In addition, we collect information about each web page or product you view, which website platforms or search terms brought you to this site, and information on how you interact with this site. including data, traffic data, location data, logs, language, date and time, frequency, and other communication data that you access, download and use on our website, information about your computer and internet connection, including your IP address, operating system, host domain, and browser type.

Device Information

Additionally, we collect certain information from you when you fill out forms or make purchases through this website.

Gather form information. This includes: information you provide when you sign up for e-newsletters, blog subscriptions, and other types of informational materials; information you provide when we process and respond to your inquiries about products and customer service; and you provide feedback on our website information provided. For information about how you interact with this website, we refer to this automatically-collected information as "device information".

Order information

Information is collected when completing a purchase. Include your name, billing address, shipping address, payment information, email address, and phone number. We refer to this information as "Order Information".

How do we use your device information and order information?

Use of device information

We use the device information we usually collect to help us improve our website and provide better and more personalized services. The information we automatically collect will be used as statistical data to support us in the following actions:

  • Determine website traffic patterns.
  • Statistics of website traffic.
  • Identify traffic sources so we can measure and improve site performance.
  • Help us understand the popularity of pages and content.
  • Observe website search patterns to provide more intuitive navigation cues.
  • Determine user frequency.

Use of order information

We use the order information we generally collect to fulfill any orders placed through the Site (including processing your payment information, arranging to ship, and providing you with invoices and/or order confirmations). Additionally, we use this order information to:

  • Complete your purchase
  • Provide the service you request
  • Send you our catalog and other products by mail
  • Identify your product, and service preferences so that we can notify you of new or additional products, services and promotions that may be of interest to you.
  • Notify you of product recalls or provide other information about products you purchased
  • Improve our product selection, customer service, and overall shopping experience.

Personal information also relates to App service and customer service

App Service

You can access and remotely control or manage your Voopeak device in the Voopeak App (ie Voopeak  App Service). We may collect and use personal information based on the specific features you choose to use.

When you bind your device to the Voopeak App, we collect the serial number of the product you bind. With your informed consent, we will request access to your device's location. We only use such permissions to help you enter and connect your device to the Internet and do not upload or retain any such data.

Storage permissions to save pictures and videos to your phone's photo album, and notification permissions to push alerts. When you use the mobile push notification feature, we will collect your device alerts and device information. You can disable these permissions at any time via Settings > App Permissions on your phone.

Customer service

We provide product and service consultation, technical support, after-sales service, and other customer services by telephone, online system, etc., to get in touch with you, help you solve problems as soon as possible, or record solutions and results related problems, we may collect according to this policy and store your correspondence/call records and related content with us (including account information, country, email address, order information, payment information, purchase channels, bound product information, phone numbers), call recordings and the recordings you provide to us evidence of. We will use your order information if you have inquiries or complaints or suggestions about a specific order.

Share your personal information

Service provider

 We may also disclose information to outside companies to help us provide you with the products and services we offer. For example, we may work with outside companies to (a) manage databases of customer information; (b) assist us in distributing emails; (c) assist us with direct marketing and data collection; (d) provide us with storage and analysis; (d) ) to provide fraud prevention; (e) to provide other services designed to help us maximize the potential of our business. We require these outside companies to agree to keep all information we share with them confidential and only use that information to fulfill our obligations under our agreements with them.

Third-party website

Our website may contain links to, or references to, other websites that are beyond our control. Please note that this policy does not apply to such sites. The Company has no control over and is not responsible for, the practices of third parties on their websites or how they process your data. Please exercise caution and review the privacy policies posted on various third-party websites for more information.

We use Shopify to power our online store. We also use Google Analytics to help us understand how our customers use this website. You can learn more about how Google uses your personal information;

Social media plugin

Our website uses website elements from the social networks Facebook, Twitter, LinkedIn, and YouTube. Page elements include buttons (ie "social plug-ins") or integrated content from providers, etc.

When you visit a page from our website that contains such website elements, your browser establishes a direct connection with the server of the respective provider. The content of this website element is transmitted directly to your browser by the respective provider and integrated into this website. This information (including your IP address) is transmitted directly by your browser to the server of the respective provider in the United States and stored there.

We cannot influence the data parameters that the provider extracts with the help of website elements. For more information on the purpose and scope of the data collection by the provider and its further processing and use of the data, as well as your privacy rights and settings options, please refer to the provider's privacy policy.

Finally, we may also share your personal information to comply with applicable laws and regulations, to respond to subpoenas, search warrants, or other lawful requests for information we receive, or to otherwise protect our rights.

Behavioral Advertising

As described above, we use your personal information to provide you with targeted advertising or marketing communications that we think may be of interest to you.

Your Rights

You may exercise specific rights granted to you by applicable laws and regulations at any time, including access to your data, correction or deletion of your data, restriction or objection to the processing of your data, and data transfer.

Data Retention

When you place an order through this website, we will retain your order information for our records unless you ask us to delete this information.

Data Security

We take appropriate physical, electronic and managerial measures to maintain the security and accuracy of the personally identifiable information we collect, including limiting the number of people who can physically access our database servers, and employing electronic security systems and password protection to protect against unauthorized access Authorized access. Our website uses encryption technology, such as Secure Sockets Layer (SSL), to protect your personal information during data transmission. SSL encrypts ordering information such as your name, address, and credit card number. Our customer service centers and stores also operate over a private, secure network. We are committed to handling your personal information with high standards of information security.

Unfortunately, the transmission of information over the Internet is not completely secure. While we will do our best to protect your data, we cannot guarantee the security of your data transmitted to our website. You will transfer your data at your own risk.

Children under the age of 16

Our website is not intended for children under the age of 16 and the Company does not knowingly collect or use any personal data from children under the age of 16. Children under the age of 16 are not allowed to provide any information to or on this website. If we learn that the personal data we have collected or received is from a child under the age of 16, we will delete that information. If you think we may be holding any information from or about a child under the age of 16, please contact us at

Privacy Policy Amendments

We may update this Privacy Policy from time to time to reflect, for example, changes to our practices or other operational, legal, or regulatory reasons. Because we respect your privacy, we have implemented procedures to ensure that your personal information is handled in a safe, secure, and responsible manner. We publish this Privacy Policy to explain our information collection practices and your choices about how information is collected and used. This Privacy Policy may change as we continue to develop our website and take advantage of technological advancements to improve the services we provide. Therefore, we encourage you to keep referring to this policy so that you are aware of our current privacy policy. Your continued use of our website following such modifications will be deemed your agreement to these changes to this policy.

Compliance with the law

We may provide access to information when required by law to cooperate with police investigations or another legal process, to prevent misuse or unauthorized use of our website, to limit our legal liability, and to protect our rights or protect rights, The property or safety of visitors to this website or the public.

Do not sell or share my personal information

As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.

Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing," or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.

If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.

To opt out of the “sale” or “sharing” of your personal information collected using cookies and other device-based identifiers as described above, you must be browsing from one of the applicable US states referred to above.