Warranty Policy

30 days no reason to refund | 1 Year Free Warranty 

If you purchased a trail camera from voopeak.com, the following warranty applies. If you purchased from another retailer, we recommend that you contact that retailer for their warranty details.

30 days no reason to refund

We hope you are very excited about your purchases from voopeak's online store. If at any time within 30 days of receiving your product you are not 100% satisfied, you may return or exchange any item purchased from voopeak. You can return the undamaged product and packaging within 30 days from the date of receipt and we will refund the cost to you.

Do consumers regret or buy the wrong camera? What if there is a problem with the camera?

Within 30 days from the date, you receive the product: Get a full refund or free replacement.

For any product purchased in Voopeak, you can receive a full refund within 30 days from the date of receipt of the product. If it is not a product quality problem, please return the product in the original box, including the device, charger, battery, instructions, gift and other components. (The shipping cost of returning the product to our warehouse needs to be borne by the customer)

If there is a problem with the product quality, after communicating with customer service and confirming that the product has a quality problem, there is no need to return the accessories.Voopeak will give you a full refund or free replacement and bear all return shipping costs

Click to view the specific steps for Return And Refund.

Refund time

When the warehouse receives your returned goods, wait for customer service to return the money to your account (within 1-2 working days, the money will be returned to your original account). Please see our Returns and Refunds Policy for details.

1-year free warranty

Voopeak can provide a free warranty for your product within 12 months of receiving your product. You can send us the faulty product and we will repair it for you free of charge. If more than 12 months, we will charge the relevant warranty fee.

1-Year Exclusive Warranty Details

  • The warranty lasts for 1-year from the date you receive the product.
  • Replacement cameras are covered for the remaining 1 year of the original purchase.
  • If your defective camera has been discontinued, we will exchange it for a similarly priced product based on your preference.
  • Used cameras are not covered by our 1-year warranty.
  • Warranty against manufacturer defects only. Defects do not include intentional or unintentional damage.

What's not covered under warranty?

 1: Not enough proof that the purchased product is from Voopeak

2: Product lost or stolen

3: Items beyond the warranty period

4: Non-product quality-related issues (including but not limited to: drop, extreme temperature, water ingress, and equipment misoperation)

5: Products repaired by third parties

6: Deliberately damage or deface the camera

How to apply for a warranty?

1: Email our customer service (support@voopeak.com) and provide your order number.

2: Explain why the camera needs a warranty.

3: Send the goods back to the warehouse address provided by customer service, and provide the courier number.

4: When the warehouse receives your returned goods, wait for the technician to finish repairing the product. We will resend the repaired product to you. (within 1-5 working days)

Return Fee

Within 30 days, if there is no product quality problem, the customer must bear the shipping costs for returning the product to our warehouse.

Within 30 days, if there is a product quality problem, we (voopeak) will bear the return shipping cost.

Within 30-12 months of receiving your product, the shipping cost of the customer's product to the warehouse shall be borne by the customer. After the repair of the product is completed, we will send it to the customer for free. If it is more than 12 months, we will charge the related repair cost. At the same time, we will not pay for free shipping, and the shipping cost will be borne by the customer.

Contact Us

If you have any questions, please contact us, and we will be happy to assist you.