Warranty Policy

30-Day Returns & 2-Year Free Warranty

If you purchased a trail camera from Voopeak.com, the following warranty applies. If you purchased from another retailer, we recommend that you contact that retailer for their warranty details.

30-Day No-Reason Returns

We hope you are very excited about your purchase from Voopeak's online store. If at any time within 30 days of receiving your product you are not 100% satisfied, you may return or exchange any item purchased from Voopeak.

You can return the undamaged product and packaging within 30 days from the date of receipt, and we will refund the cost to you.

Changed your mind, purchased the wrong camera, or experienced a problem?

Within 30 days from the date you receive the product, you can request a full refund or free replacement.

For any product purchased directly from Voopeak, you can receive a full refund within 30 days from the date of receipt of the product.

If it is not a product quality problem, please return the product in its original box, including the device, charger, battery, instructions, gifts, and other included components.

If there is a problem with the product quality, please contact our customer service team. After confirming that the product has a quality problem, Voopeak will provide a full refund or free replacement and bear the applicable return shipping costs.

For specific return and refund instructions, please visit our Return and Refund Policy .

Refund Time

When our warehouse receives your returned goods, please allow our customer service team to process your refund.

Refunds are generally processed within 1-2 business days and will be returned to your original payment method.

Please see our Return and Refund Policy for more details.

2-Year Free Warranty

2-Year Exclusive Warranty Details

• The warranty lasts for 2 years (24 months) from the date you receive the product.
• Replacement cameras are covered for the remaining warranty period of the original purchase. A replacement does not restart the 2-year warranty period.
• If your defective camera has been discontinued, we may exchange it for a similarly priced product based on availability and your preference.
• Used or second-hand cameras are not covered by our 2-year warranty.
• The warranty covers manufacturer defects only. It does not cover intentional or accidental damage.

What's Not Covered Under Warranty?

1. Insufficient proof that the purchased product is from Voopeak.
2. Products that have been lost or stolen.
3. Products beyond the 2-year warranty period.
4. Non-product quality-related issues, including but not limited to damage caused by drops, extreme temperatures, water ingress beyond the product's rated protection, improper use, or incorrect operation.
5. Products repaired, modified, or disassembled by unauthorized third parties.
6. Products that have been deliberately damaged or defaced.

How to Apply for a Warranty?

Once our warehouse receives your returned product, our technicians will inspect and repair it. After the repair is completed, we will send the repaired product back to you.

Repairs are generally processed within 1-5 business days after the returned product is received.

Return Fee