Return and Refund Policy
Return & Refund Policy
We want you to feel confident shopping with Voopeak. If your purchase isn't right for you, we're here to make the return, exchange, and warranty process as clear and straightforward as possible.
30-Day Returns
Eligible products may be returned within 30 days of delivery.
Easy Exchanges
Need a replacement or a different product? Our support team can help.
2-Year Warranty
Your Voopeak product is backed by a 2-year limited warranty.
This Return & Refund Policy applies only to products purchased directly from voopeak.com. If you purchased your Voopeak product from Amazon or another retailer, please contact the original retailer and follow their return and refund policy.
30-Day Return & Exchange Policy
Products purchased directly from Voopeak may be returned or exchanged within 30 days from the date of delivery, subject to the conditions below.
Whether you've changed your mind or experienced a product quality issue, please contact our customer service team before sending anything back.
Email support@voopeak.com with your order number and reason for the return. Our team will provide the appropriate return instructions and warehouse address.
How to Return a Product
To help us process your return as quickly as possible, please follow these steps:
Contact Voopeak Support
Email support@voopeak.com and provide your order number and the reason for your return.
Receive Return Instructions
Our customer service team will provide the return warehouse address and any instructions needed for your return.
Pack & Ship Your Return
Please return the product in its original packaging whenever possible, including the device and all included accessories, manuals, chargers, batteries, gifts, and other components.
Send Us the Tracking Number
Once your return has been shipped, email the tracking number to our customer service team so we can follow the shipment and process your request efficiently.
Return Shipping Costs
Return shipping responsibility depends on the reason for your return.
Product Quality Issue
If the return is due to a confirmed product quality issue, Voopeak will cover the applicable return shipping cost.
Change of Mind
If the product does not have a quality issue and you are returning it because you changed your mind or no longer want it, the customer is responsible for the return shipping cost.
Please do not send your return to an address without first contacting Voopeak customer service. Returns sent to an unauthorized address may delay processing.
Refunds
Once your returned product arrives at our warehouse, our team will inspect and process the return.
For approved returns, Voopeak will initiate the refund to your original payment method within 1–2 business days after the returned product has been received and processed.
After we issue the refund, the time it takes for the funds to appear in your account may vary depending on your bank, card issuer, or payment provider.
To help avoid delays, please send your return tracking number to support@voopeak.com after shipping your return.
Exchanges Within 30 Days
If you would like to exchange your product within 30 days of delivery, please contact our customer service team before returning the item.
Request an Exchange
Email support@voopeak.com with your order number, the reason for the exchange, and the product you would like to receive.
Return Your Current Product
Follow the return instructions and warehouse address provided by our customer service team.
Provide Tracking Information
Send the return tracking number to our customer service team after the package has been shipped.
Receive Your Replacement
Once your returned product has been received and processed, we will arrange shipment of the approved replacement product.
Exchange Shipping Costs
Quality-Related Exchange
If the exchange is due to a confirmed product quality issue, Voopeak will cover the applicable return shipping cost and the shipping cost of the approved replacement product.
Non-Quality-Related Exchange
If the exchange is not related to a product quality issue, the customer is responsible for shipping the original product back to our warehouse. Voopeak will cover the standard shipping cost of sending the approved replacement product.
Returns After 30 Days
Voopeak does not accept returns or provide refunds for change-of-mind requests made more than 30 days after the product was delivered .
However, this does not affect eligible warranty claims. If your product develops a covered quality issue after the 30-day return period, you may still be eligible for support under Voopeak's 2-year limited warranty .
2-Year Limited Warranty
Voopeak products purchased from our official website are backed by a 2-year limited warranty , giving you additional protection beyond the 30-day return period.
If an eligible product quality issue occurs during the warranty period, please contact our customer service team. We will review the issue and provide warranty support in accordance with our warranty terms.
The 30-day policy covers eligible returns and exchanges after delivery. The 2-year warranty provides support for eligible product quality issues during the warranty period and does not extend the 30-day change-of-mind return window.
For full warranty coverage, conditions, and service details, please review our Warranty Policy .
Need Help?
If you have any questions about a return, refund, exchange, or warranty request, our customer service team is here to help.
support@voopeak.com