Shipping & Delivery Policy

Carefully read Voopeak's shipping information to understand how your order is shipped, how to track your shipment, and what the title, terms, and risks are.

When will the order be processed?

When a customer makes a purchase, we need 1-2 business days to process the order (Monday to Friday, excluding holidays). If you have any questions about your order, please contact our friendly customer service, and we will be happy to assist you.

where do we ship?

We have warehouses in the US and CA so we ship from our US /CA warehouse by default. We choose UPS, and USPS Express as the delivery channel.

Shipping Country

Orders placed on Voopeak's website can only be shipped to the United States ,Canada  and are currently not available for shipment to other countries/regions. If you have any questions, please contact us at: support@voopeak.com; we will be happy to assist you.

Shipping time and cost

All product shipping costs will be borne by Voopeak

The order processing time is 1-2 business days, and the estimated delivery time is 3-7 business days.All orders are free shipping and tax-free, customers don't need to bear any shipping and taxes

Shipping Country

Origin

Order Processing Time

Estimated Delivery Time

Shipping Fees

Tax

United States

Continental U.S.

1-2 business days

3-7 business days

Free

Free

Canada CA 1-2 business days 3-7 business days Free Free

 

The estimated delivery times for the above forms are for the continental United States only. Delivery to Alaska and Hawaii may take an additional 1-2 days.


Note: The delivery times depend on the address specified for the order. Also, delivery will be delayed due to Covid-19. Any delivery date we provide is only our best estimate. You can also calculate delivery estimates by calculating the order's processing time based on your local actual shipping policies.

What does the shipping cost?

Free shipping is available on any product you purchase on the Voopeak website. You are not responsible for any shipping and taxes.

Taxes

Voopeak will cover any customs clearance fees, duties, and taxes, you are not responsible for any taxes.

Delivery Process

Goods will generally be shipped within 1-2 days (working days). You can check the delivery status of the order within 1-2 working days. We will also send you an email to remind you that your order has been shipped. And after shipping, a tracking number will be sent to your mailbox.

How can I track my order?

When you complete your purchase, we will provide you with an order number (emailed to you) within 1-2 (working days). You can check the logistics of your order at the order tracking website. Logistics website: https://t.17track.net; Enter your order ID, and click "Track" to view the logistics of your order.

Ownership, Terms, and Risks

All orders will ship within 1-2 days (working days) except your pre-orders.

If you need to change your address or cancel your order, please contact us by email or phone within 24 hours of placing your order. We can change your address for you or cancel your order for you (please see the Return and Refund Policy) without any obligation to you and a full refund will be issued.

Normally an order that has already been shipped (you have received a tracking number or the order status has been completed) cannot be cancelled. If you have to refuse delivery due to force majeure after the package has been dispatched, you must abide by the Return and Refund Policy.

If the product you ordered is not available for any reason when you place your order, we will contact you by email or phone within 1-2 days (working days). We will inform you of the estimated delivery time and if not satisfied you will have the right to cancel the order without any obligation and will issue a full refund.

After a successful transaction, you will be notified when the order has shipped and a tracking number has been provided, if you do not receive a tracking number within 48 hours of completing your purchase, we ask that you may first check your email "spam" file folder, and then contact us.

Contact Us

If you have any questions, please contact us, support@voopeak.com and we will be happy to assist you.